Shipping & Returns

Shipping

Serenity Bath Boutique represents and markets high-end bathroom fixtures in Calgary and throughout Canada, the USA as well as flat-rate shipping to select international markets through our online store. We are authorized retailers of all the brands we represent. 

Our pricing is end user pricing and can be adjusted based on quantities or if it is a trade or project sale. Our prices when added to the very minimal (if any) shipping prices charged at checkout, represents the final price you would pay for an item. We ship duty free so the price you see, is the price you pay regardless if you live in Canada or the USA. No hidden charges or fees are due on delivery and for our American visitors, currency exchange can be determined by selecting price option #1 in top right corner of home page.

We also offer financing to allow you to not only do the renovation, but to do the renovation you truly want with fixed term financial programs. Our financing is managed and administered through iFinance Canada and is available only to Canadian clients. You can learn more and/or apply for financing here:

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

You are also welcome to return the item in person to our Calgary store. Refund times will be lessened and you will have credit issued to you in person.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.