Shipping & Returns

Shipping

Serenity Bath Boutique represents and markets high-end bathroom fixtures in Calgary and throughout Canada and the USA through our online store. We are authorized retailers of all the brands we represent. We do not necessarily stock all items and in many instances, the items will be ordered and if available, shipped from manufacturers warehouse or received at our store and then shipped direct once item is received.

Our pricing is end user pricing and can be adjusted based on quantities or if it is a trade or project sale. Our prices when added to the shipping price charged at checkout, represents the final price you would pay for an item. We ship duty free so the price you see, is the price you pay regardless if you live in Canada or the USA. No hidden charges or fees are due on delivery and for our American visitors, currency exchange can be determined by selecting price option #1 in top right corner of home page.

For any international client (anywhere but USA or Canada), please contact us via email or phone to learn if we can accommodate your needs. For most countries, we can ship direct fob Calgary.

If you are an industry professional (architect, designer, builder, or in the trade), please advise us when you register on the website and we will adjust your pricing to the appropriate level so you have accurate costs allowing you to quote or weigh the benefits of working with Serenity Bath Boutique.

Regardless of situation or circumstance, should you wish to explore purchasing from us, please either call us or send us an email and we will work with you if and where possible. 

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

You are also welcome to return the item in person to our Calgary store. Refund times will be lessened and you will have credit issued to you in person.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.